Nintendo Error Message Solved: “This User Cannot Play This Software”
Nintendo Switch users may occasionally encounter an error message stating: “This user cannot play this software.” This issue can be frustrating, especially when someone is eager to start their game. Fortunately, this error is typically related to account, licensing, or connectivity issues and can be resolved with a few simple troubleshooting steps.
Understanding the Error
The “This user cannot play this software” message appears when the Nintendo Switch is unable to verify the ownership of a digital game associated with a user profile. This situation usually arises when multiple user accounts exist on the console, or when switching between primary and non-primary consoles.
This error commonly affects:
- Users who share digital games across multiple profiles.
- Those who frequently switch consoles with a single Nintendo account.
- Gamers encountering unexpected license verification issues or internet connectivity problems.
How to Fix “This User Cannot Play This Software” Error
There are several potential fixes for this issue. The solutions below should help restore access to the game.
1. Ensure the Right Nintendo Account Owns the Game
If multiple accounts exist on the console, check which account made the purchase:
- Go to the Home Menu and select the Nintendo eShop.
- Choose the correct user profile.
- Check the Redownload section to see if the game is owned by that account.
If the game is linked to a different account, log in with the correct profile to play.
2. Set the Console as the Primary Console
If the console is not set as the primary system for the Nintendo account that purchased the game, it may restrict access. Follow these steps to set the primary console:
- Go to the Nintendo eShop on the console.
- Log in with the account that owns the game.
- Go to User Settings and look for Primary Console Status.
- If it is not set as the primary console, deactivate the other system from Nintendo’s website and then reactivate it on this Switch.
3. Restore the Licenses
Sometimes, a simple license revalidation can solve the issue:
- Open Nintendo eShop with the profile that purchased the game.
- Select the account and choose Redownload to refresh game licenses.
4. Check Internet Connection
Nintendo requires an online connection to verify the game’s license when playing on a secondary console. If an internet connection is unstable or unavailable, the system might block the game from launching.
- Ensure the Switch is connected to Wi-Fi.
- Go to System Settings > Internet and run a network test.
- Restart the console and router if needed.
5. Restart the Console
A quick restart often resolves temporary glitches:
- Hold the Power Button on the top of the console.
- Choose Power Options and select Restart.
- Once rebooted, check if the game launches properly.
Conclusion
The “This user cannot play this software” error can be disruptive, but with a few simple steps, the issue can usually be fixed quickly. Ensuring the correct Nintendo account owns the game, setting the console as the primary system, restoring licenses, and maintaining a stable internet connection are key steps to resolving the problem.
If the issue persists despite these efforts, contacting Nintendo Support may be necessary for further assistance.
Frequently Asked Questions (FAQ)
Why is my Nintendo Switch saying “This user cannot play this software”?
This message appears when the Nintendo Switch cannot verify the ownership of a digital game. This can happen due to account mismatches, licensing issues, or internet connection problems.
How do I check if my Nintendo Switch is set as my primary console?
To check if the Switch is the primary console, log into the Nintendo eShop with the correct account. If it is not the primary console, deactivate any previously linked systems from Nintendo’s official website and set it again.
Does this error affect physical game cartridges?
No, this error only affects digital games purchased from the Nintendo eShop. Physical cartridges do not require verification and should work on any account.
Can I play my games on another Switch without getting this error?
You can play digital games on another Switch, but if it is not the primary console, an internet connection is required to verify the license before playing.
What should I do if I’ve tried everything and the error still appears?
If the issue persists after following all troubleshooting steps, consider reaching out to Nintendo Support for additional help.
