How to Cancel Ollie Subscription (A Complete Guide)
Ollie is a popular subscription-based service for fresh, human-grade dog food, loved by many pet parents for its convenient home delivery and tailored meal plans. However, there may come a time when you decide that Ollie no longer fits your needs, whether it’s due to budget changes, dietary shifts for your pet, or simply wanting to explore other options. In such cases, canceling your Ollie subscription should be straightforward—but there are a few details you should be aware of to make the process seamless and stress-free.
TL;DR – How to Cancel Ollie Subscription
If you’re looking to cancel your Ollie subscription, you can do so easily through your online account or by contacting their customer support team. Ollie does not tie users into long-term commitments, which makes cancellation relatively painless. Just make sure to cancel before your next shipment is processed to avoid being charged. If you’re within the shipping window, you may be liable for one last order.
Why You Might Want to Cancel Ollie
While Ollie is known for its high food quality and transparent sourcing, there are valid reasons a customer might want to cancel or pause their subscription. Based on customer feedback and surveys, some common reasons include:
- Cost: Premium pet food can be expensive, and Ollie is no exception.
- Pet preferences: Some dogs may not like the taste or texture of Ollie meals.
- Dietary needs: Pets may develop different dietary requirements or allergies.
- Vacation or Travel: Absences from home might make deliveries inconvenient.
- Trying Alternatives: Some users like to explore other feeding programs or switch to homemade meals.
Step-by-Step Guide to Canceling Your Ollie Subscription
Step 1: Log in to Your Ollie Account
First, visit the official Ollie website at www.myollie.com. Click on the “Sign In” button, which is typically located in the top right corner of the homepage. Enter your credentials to access your account dashboard.
Step 2: Navigate to Subscription Settings
Once logged in, look for an option labeled “Subscription”, “My Plan”, or “Account Settings”. This is typically located in the navigation bar or under your profile icon. Click on it to view your active subscription details.
Step 3: Choose ‘Cancel Subscription’
On the subscription page, scroll down or look for a small link or button that says “Cancel Subscription”. Ollie may try to redirect you with retention offers—like discount plans or the ability to pause instead of cancel. If you’re firm in your decision, proceed with cancellation.
Step 4: Provide Cancellation Reason
Ollie will usually ask for a cancellation reason. This helps them gather feedback to improve their services. Choose the option that best fits your circumstances. They won’t stop your cancellation even if you choose a vague or neutral response.
Step 5: Confirm Cancellation
After you’ve selected your reason, confirm that you want to cancel the subscription. A confirmation message will appear, and you may also receive a confirmation email shortly after. Make sure to save or screenshot this for your records.
Important Things to Keep in Mind
1. Timing Matters
If your next shipment has already been processed, you might still be charged and receive one last order—even if you initiate cancellation today. That’s why it’s crucial to cancel your subscription at least a few days before your next scheduled shipping date.
2. Refunds and Returns
Ollie generally does not accept returns due to the perishable nature of its products. If there’s an error with your order or you accidentally received food after canceling, contact their customer service as soon as possible. They may issue a refund or give you a credit on a case-by-case basis.
3. Customer Support Availability
If you encounter any issues during the cancellation process, Ollie’s customer service is available via:
- Email: caninecare@myollie.com
- Text: +1 (844) 886-5543
- Live chat: Available on their website during business hours
How to Pause Instead of Canceling
Maybe you’re going on a trip or your pup isn’t eating as much, and canceling seems extreme. Ollie gives you the flexibility to pause your deliveries temporarily. Here’s how:
- Log into your Ollie account.
- Go to your Dashboard and click on “Upcoming Orders.”
- Select the “Pause” or “Skip” option next to your shipment date.
- Confirm the change to prevent the shipment from being processed.
Pausing or skipping future deliveries is ideal for temporary changes rather than a long-term disengagement.
Alternative Ways to Cancel (If You Can’t Access Your Account)
Sometimes you might not have access to your online account—for instance, if you’ve lost your login info. In such cases, here are alternate ways to cancel:
- Email: Send a cancellation request to caninecare@myollie.com. Be sure to include the full name on your account and any past order details for verification.
- Text Message: Text their customer service number explaining your wish to cancel. Keep it brief but specific.
- Live Chat or Help Widget: Navigate to Ollie’s site and use the help option at the bottom-right corner to initiate a chat with a representative.
What Happens After Cancellation?
When you cancel, your subscription will end after your last scheduled delivery (if it’s already been processed). You’ll still have access to your Ollie account, should you wish to reactivate it later. No new shipments or charges should occur unless you manually reactivate or place a new order.
Tips for Cancelling Without Hassle
- Act Early: Give yourself a buffer before the next order so you’re not charged unnecessarily.
- Save Confirmation: Always keep a copy of any emails or screenshots showing that the cancellation has gone through.
- Monitor Bank Statements: After cancellation, monitor your payment method for a few weeks to ensure no unintended charges appear.
- Keep Contact Info Handy: Store relevant contact information in case follow-up communication is needed.
Final Thoughts
Canceling your Ollie subscription is designed to be user-centric, straightforward, and free from hidden barriers—an attribute that reflects well on the company’s customer-first model. Still, due diligence on your part ensures there are no surprises, especially when it comes to billing or leftover deliveries. Whether you’re leaving temporarily or for good, following these steps will help you leave the subscription service with minimal friction—prepared to return, if desired, in the future.
Should your circumstances change or you wish to resume Ollie later, the reactivation process is quick and easy. Ollie retains your past preferences and order history, making it simple to pick up where you left off.
