How to Get a Refund from Surfshark VPN (Step-by-Step)
So, you signed up for Surfshark VPN, tested it out, and decided it’s not for you. No worries! Getting a refund from Surfshark is actually super simple. Whether you didn’t like the interface, found it a bit slow, or just changed your mind—it’s totally fine. We’re going to walk through the refund process step-by-step in a fun and easy way.
Take a deep breath, grab some coffee (or tea), and let’s get that refund rolling!
🎯 Know the Refund Policy First
Before jumping on the support chat, it’s good to know what you’re working with.
- Surfshark offers a 30-day money-back guarantee.
- This applies to all purchases made directly through their official website.
- Refunds may not apply to purchases made via the Apple App Store or Google Play. (They have their own rules!)
So ask yourself: Am I still within my 30 days?
If yes, then you’re golden 🍀. Let’s move on!
🧭 Step-by-Step Guide to Getting Your Surfshark Refund
Step 1: Visit the Surfshark Website
Go to surfshark.com. This is where all the magic happens. You could call it the digital headquarters of the underwater security world. 🦈
Here’s where you’ll find the customer service chat option.
Step 2: Start a Live Chat
- Scroll to the bottom-right corner of the screen.
- Click on the chat bubble icon.
- A pop-up chat window will appear.
- Choose “Billing & Payments” or “Refund request.”
Now you’re in! Say something like:
Hi, I’d like to request a refund for my recent Surfshark purchase, please.
The customer rep may ask a couple of basic questions to confirm your account.
Keep it friendly and honest. Remember, there’s a real human on the other end!
Step 3: Provide Your Account Info
The support team will usually ask for your:
- Account email address
- Order number (if available)
- Date of purchase
You can find this info in your email receipt or your Surfshark account dashboard.
Step 4: Wait for Confirmation
Once your details are verified, the rep will most likely confirm your refund request and submit it for processing.
This happens pretty fast—usually within a few minutes.
Some reps might try to troubleshoot or offer an extension. If you’re sure about leaving, just politely decline.
Try something like:
Thanks, but I’ve already decided. I just prefer a different VPN right now.
No guilt required. You’re entitled to change your mind!
Step 5: Wait for the Money to Come Back
Refunds usually take anywhere between 2 to 10 business days to hit your account, depending on your payment method.
If you paid via:
- Credit/Debit Card – Usually takes 3–5 business days.
- PayPal – Often much faster, sometimes within 24 hours!
- Cryptocurrency – Unfortunately, not refundable.
🤔 Common Issues and How to Solve Them
“I Purchased Through the App Store!”
If you bought Surfshark through the Apple App Store or Google Play, you can’t go directly through Surfshark for a refund.
Instead:
- Use Apple’s official refund request portal
- For Android, visit Google Play support
In both cases, select the reason for the refund and wait for their review.
“I’m Outside the 30-Day Window”
Technically, Surfshark is only obligated to offer refunds within 30 days. But hey, it doesn’t hurt to ask!
If you had a serious issue—like it never worked for you—explain the situation politely in the chat. You might just get lucky!
📤 Tips to Make the Process Even Smoother
- Be polite – Nobody wants to help a grumpy customer.
- Be specific – Mention when you purchased and why you want a refund.
- Don’t delay – The sooner you request your refund, the better.
- Keep records – Save your chat transcript in case there’s a delay.
🤓 Why People Ask for Refunds (You’re Not Alone)
Need a little validation? Tons of people ask for VPN refunds for all kinds of reasons!
- Speeds didn’t live up to the hype.
- Streaming didn’t work well (looking at you, Netflix).
- Technical issues on specific devices.
- Overlapping with another VPN subscription.
- Just didn’t need it after all.
It’s completely normal and nothing to feel bad about. VPNs aren’t one-size-fits-all tools.
💡 Alternatives to Surfshark You Might Like
Still looking for a VPN that suits your style? Here are a few top-rated ones:
- ExpressVPN – Well-known for its blazing fast speeds.
- NordVPN – Great for security features and ease of use.
- ProtonVPN – Offers a reliable free version.
- Private Internet Access (PIA) – Great for customization geeks.
Give them a whirl. Most of these providers also offer a 30-day refund period!
🎉 Final Thoughts
Requesting a refund from Surfshark VPN isn’t rocket science. You just need to:
- Check you’re within the 30-day refund window.
- Start a live chat on their website.
- Explain your situation.
- Provide your account details.
- Wait a few days for your money to return.
That’s it! No drama, no stress. 🎈
Whether you’re trying a new VPN or just cleaning out your digital subscriptions, knowing how to get a refund is an important skill today. So congrats—you’ve just leveled up! 💪
Go forth and use those VPN powers wisely. Or… just enjoy your refund. 😉
